For the executive softening their communication style to become more collaborative and seeking to understand.

Practice key phrases that encourage collaboration:

That makes sense.

Tell me more.

Repeat back to them.

So what you are saying is…

Did I get it right?

Am I understanding you?

Is there more?

Is there anything else you’d like me to know?

Is there something that you are seeing that I am missing?

SEEKING TO UNDERSTAND.

Interested - and listening to understand.